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AS INDIVIDUAL AS THE HATS WE MAKE

We are incredibly proud of our team at Lock & Co. Hatters, working together to ensure we deliver quality products, exceptional service, and a wonderful ownership experience - for everyone, everywhere. We currently have 33 people who work for the business, in all different areas, and we would like to introduce you to some of them.

Ben

Meet our Managing Director Ben, who joined Lock & Co. Hatters in 2016.

Ben has over 25 years' experience in the retail industry. He is responsible for directing the company's operations and provides strategic guidance and direction to the board to ensure the company achieves its overall mission and objectives.

Ben leads our Lock & Co. Hatters family in all areas of the business, ensuring our teams deliver the exceptional experience our customers have come to expect.

On working as Managing Director at Lock & Co. Hatters, Ben says: "When you turn the brass door handle on the original door and walk in, you'll find that the shop has barely changed since the early 1700s; the feel, the look and - dare I say it - the smell of it. The slightly creaky floorboards, it's all magic - it feels like stepping back in time. We are very fortunate to work for such a special business."

Ben
Managing Director

Meet our Managing Director Ben, who joined Lock & Co. Hatters in 2016.

Ben has over 25 years' experience in the retail industry. He is responsible for directing the company's operations and provides strategic guidance and direction to the board to ensure the company achieves its overall mission and objectives.

Ben leads our Lock & Co. Hatters family in all areas of the business, ensuring our teams deliver the exceptional experience our customers have come to expect.

On working as Managing Director at Lock & Co. Hatters, Ben says: "When you turn the brass door handle on the original door and walk in, you'll find that the shop has barely changed since the early 1700s; the feel, the look and - dare I say it - the smell of it. The slightly creaky floorboards, it's all magic - it feels like stepping back in time. We are very fortunate to work for such a special business."

Dee
Marketing Manager

Meet our Marketing Manager Dee, who is responsible for developing and implementing the annual marketing plan to increase brand awareness. Dee oversees creating compelling and engaging seasonal photo campaigns for the men's and women's collections for online and offline use. She looks after our social media accounts and ensures that we communicate all of our campaigns to our customers.

Harjot
Finance Assistant

Meet our Finance Assistant Harjot, who supports our Financial Controller. On a day-to-day basis, Harjot manages the money we bring into the business and checks what we need to pay out. Harjot runs key financial reports on a weekly, monthly, and annual basis and communicates the findings to the rest of the business.

Jayesh
Master Hatter

Meet our Master Hatter Jayesh, the company's ambassador on conforming and fitting hard hats. Our Master Hatter ensures that all staff are fully informed about our hats and that customer service is a top priority and exceeds our customers' expectations. Jayesh has developed his skills as a hatter over the past 15 years and manages all our top hat renovations.

Eliska
Hatsmith

Meet Eliska, our Hatsmith. Eliska looks after our soft repairs using her skills to showcase outstanding renovations.

Max
Assistant Manager

Meet our Assistant Manager, Max, whose role is to coach, motivate, and guide our retail team to deliver exceptional service for our customers. Max ensures the smooth and efficient running of the store, drives sales, and motivates the sales team whilst leading by example.

Katrina
Back of House Supervisor

Meet Katrina, the Back of House Supervisor. Katrina oversees the dispatch team, ensuring that all website orders are picked and packed correctly before they leave the shop and travel to our customers. She works closely with the Stock Manager to ensure the smooth and efficient running of our stockrooms where she books in and accepts deliveries, making sure that all our products are of the highest quality.

“BEING A GREAT PLACE TO WORK IS THE DIFFERENCE BETWEEN BEING A GOOD COMPANY AND A GREAT COMPANY.”

DESIGNERS

Awon brings a wealth of experience in the millinery industry to her creative talent, which was recognised by the British Fashion Council when she was invited to showcase at London Fashion Week. She has clients such as the Duchess of Sussex, Meghan Markle, Lady Gaga, and Kylie Minogue, and is known for her unique and beautiful headpieces and hats that are modern and inspired by catwalk trends.

Head Millinery Designer for our Couture Collections

MEET THE CHAIRMAN

Being a seventh-generation descendant in the Lock family is a huge privilege but also a major responsibility if one finds oneself chosen as chairman. I have been in that role for almost 40 years and my focus has been consistent – superb quality, selecting outstanding people to work in the business and provide exceptional service, and ensuring that every customer gets an opportunity to feel special when they wear one of our hats.

Chairman Nigel C. Lock Macdonald wearing the badge of the Master of the Worshipful Company of Feltmakers of London, 2021-2022

Proud to work with
  • Chairman Nigel C. Lock Macdonald

MEET THE DEPUTY CHAIRMAN

As a family member, and having been involved with Lock’s for over thirty years, I take immense pride in being part of such a longstanding business. I feel that our longevity is a result of our commitment to excellent quality and service, which is a reflection on everyone who works here.
It is an honour to work with a great team who I think of as an extended “Lock” family rather than just colleagues.
It is my hope that the business will continue for many years to come and that my family will help lead it into the future.

Proud to work with
  • Deputy Chairman Roger Stephenson