We deliver by courier to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all off-shore islands except the Channel Isles). We also deliver to the Channel Islands, the Republic of Ireland and to multiple international destinations.
Due to our deliveries being made by courier, you may choose a delivery address which is different to your billing address.
A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery.
We will aim to dispatch all items within 10 days of your order, as we take extra hygiene and personal protection measures to ensure your parcel arrives safely for everyone.
CLICK & COLLECT
We are sorry to say this service is currently unavailable. We hope to have this up and running very soon.
We offer a free pick-up service from our St. James’s Street shop when you choose the Click & Collect option at the checkout. Please note that it is not possible to collect orders from those shops that stock our products in your country of residence.
When collecting an order from our shop you must provide both proof of identity and proof of the order. Failure to provide both of these will result in us not releasing the package to you.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Should you wish to return or exchange your order for personal reasons including a change of heart, you will be responsible for any postal charges relating to the return. For your protection, we recommend that you use a recorded-delivery service.
Our returns period is 60 days from receipt.
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