Lock & Co. is the oldest shop in London and the oldest hat shop in the world

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    Shipping & Delivery

    We deliver by courier to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all off-shore islands except the Channel Isles). We also deliver to the Channel Islands, the Republic of Ireland and to multiple international destinations.

    Due to our deliveries being made by courier, you may choose a delivery address which is different to your billing address.

    A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery.

    UK, EUROPE & INTERNATIONAL DELIVERY CHARGES

    Item

    UK

    Europe

    Rest of World

    Caps

    £10.00

    £18.00

    £23.00

    Hats & hat boxes

    £18.00

    £35.00

    £49.00

    Accessories

    £7.00

    £12.00

    £18.00

    Millinery (wide brim or oversized)

    £25.00

    £45.00

    £60.00

    Millinery (extra large oblong)

    £30.00

    £55.00

    £75.00

    DELIVERY TIMES

    We will aim to dispatch all items within 7 days of your order, as we take extra hygiene and personal protection measures to ensure your parcel arrives safely for everyone.  

    CLICK & COLLECT

    We are sorry to say this service is currently unavailable. We hope to have this up and running very soon.

     

    HOW TO ARRANGE A RETURN 

    Should you wish to return an item bought online for a refund. Please email returns@lockhatters.co.uk with your name, order number and the reason for your return.

    Within 48 hours you will be sent a link to order your label. Return labels are priced at the same preferential rates as our standard shipping charge. Once payment is successful, your label will be sent to you with instructions on how to book a collection.

    A courier will collect your parcel from your address and return to Lock & Co. Once the item arrives back at Lock & Co. your refund will be processed. If you would like an alternative size, colour, or style, please speak to our team for assistance with placing a new order.

    Please be aware that any returns sent via other methods may be subject to additional taxes and duties resulting in refusal of collection or delivery. We would recommend using our returns process to avoid such charges and any resulting delays, as we cannot be held responsible for these.

    If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Should you wish to return your order for personal reasons including a change of heart, you will be responsible for any postal charges relating to the return. For your protection, we recommend that you use a recorded-delivery service.

    Our returns period is 28 days from receipt.