If you have any queries please do not hesitate to contact us in whichever way works best for you. We're here to help and answer any questions you may have. We have an FAQs section and the answer might be there already. If not, please fill in the form below and we will be in touch.


Keep your hat as stylish as the day you bought it with Lock & Co.'s drop-in shop service. If your hat needs an expert eye, visit our store and let one of our hatters or stylists have a look and then let you know which of our services will best meet the needs of your hat.

The Shop

6 St James's Street

+44 20 7930 8874

Opening Hours

Monday 09:30 – 17:30

Tuesday 09:30 – 17:30

Wednesday 09:30 – 17:30

Thursday 09:30 – 17:30

Friday 09:30 – 17:30

Saturday 09:30 – 17:30

Sunday Closed

Lock & Co. are happy to offer in-person appointments at our shop in St James's. Whether you are looking for a dedicated one-to-one shopping experience, need advice on finding your hat size, need to be fitted for a hat, or want to ask one of our experts about hat care, you are welcome to make an appointment and come and meet our hatters and stylists in person.

If you wish to book an in-person appointment, add your details and your preferred date and contact method to the message form, and one of our team will be in touch.

Call Us
+44 20 7930 8874

Lock & Co. are happy to offer video consultations for customers who are unable to visit us in person. Whether you are looking for advice on styles, have questions about couture, need some help measuring your hat size, or need to ask one of our experts about any aspect of hat care, you are welcome to book a video consultation.

Complete your details in the message form, including your preferred contact method – video call, telephone or email – and one of our team will be in touch.


Lock and Co. have a dedicated customer service team available to deal with any queries regarding our products, web orders, or general shop enquiries. Please get in touch with our customer service team via our contact page, telephone, email, or through our social media channels, and one of our team will be in touch to help with your query.


If you are a journalist with a press enquiry or request, or for any other media queries, please contact:

Dee Cankaya
Marketing and PR Manager
+44 20 7930 2423

The Massey Partnership
For men’s headwear