If you have any queries please do not hesitate to contact us in whichever way works best for you. We're here to help and answer any questions you may have. We have an FAQs section and the answer might be there already. If not, please fill in the form below and we will be in touch.
May Bank Holiday Closure
Please note that our shop will be closed on the following dates in May:
Monday,
5 May 2025 – Bank Holiday
Monday,
26 May 2025 – Bank Holiday
We will resume normal opening hours on the following day after each holiday.
Opening Hours
Monday 09:30 – 17:30
Tuesday 09:30 – 17:30
Wednesday 09:30 – 17:30
Thursday 09:30 – 17:30
Friday 09:30 – 17:30
Saturday 09:30 – 17:30
Sunday Closed
Lock & Co. are happy to offer in-person appointments at our shop in St James's. Whether you are looking for a dedicated one-to-one shopping experience, need advice on finding your hat size, need to be fitted for a hat, or want to ask one of our experts about hat care, you are welcome to make an appointment and come and meet our hatters and stylists in person.
If you wish to book an in-person appointment, add your details and your preferred date and contact method to the message form, and one of our team will be in touch.
Call Us
+44 20 7930 8874
Lock & Co. are happy to offer video consultations for customers who are unable to visit us in person. Whether you are looking for advice on styles, have questions about couture, need some help measuring your hat size, or need to ask one of our experts about any aspect of hat care, you are welcome to book a video consultation.
Complete your details in the message form, including your preferred contact method – video call, telephone or email – and one of our team will be in touch.
If you are a journalist with a press enquiry or request, or for any other media queries, please contact:
Dee Cankaya
Marketing and PR Manager
dee@lockhatters.co.uk
+44 20 7930 2423
The Massey Partnership
For men’s headwear
jon.holt@massey.co.uk
